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Returns
1. Do you accept returns?
We accept returns of some items with a return authorization number. Returns must be made within 30 days of shipping date, and are for store credit only. Buyer pays for return shipping. Store credit is good for 60 days from issuance.
2. What can NOT be returned?
No returns on special orders, books, patterns, magazines, knitting needles, sale yarns and yarns that have been wound. Yarns that have picked up odors of any sort (specifically cigarette or cigar smoke, incense, perfume or cooking smells) also can NOT be returned. Yarns covered in dirt, dust or pet hair are not returnable. Yarn being returned must be accompanied by the original sales receipt or packing list, and must be in EXACTLY the same condition they were in when they were shipped to you. Yarn is subject to weighing. Please package the items carefully to ensure they arrive to us in the same original saleable condition.
3. Is there a time limit on returns?
Returns on internet orders must be made within 30 days of the ship date.
4. Return authorization number
We ask that if you are returning something to us, you notify us first and get a return authorization number. We will log the product as coming back in our system, as this helps us with stock levels and reordering. To get a return authorization, simply e-mail us. Please tell us what you are returning and why, and give us your original order number. We will send a return authorization number promptly. When you package up your return, simply write the return authorization number on the outside of the box. That helps it get to the right place once it reaches us. 5. How will I be credited for my return? Once we have received your return and verified that it is in the proper condition, we will credit the original method of payment for the price you paid for the yarn. We do not credit any shipping fees. To limit abuse our free shipping policy, there may be shipping chargebacks to your credit card if you return or exchange items from an order that originally qualified for free shipping.
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